Everyone in the IT sector is looking for feedback from social media.
- Product managers for the products.
- Support staff for the overall perception of their support.
- Investors for the new hot field to invest in.
- Like-minded people to discuss topics, follow feeds, attend events, contribute to causes, etc.
- And us communicators for our documentation, videos, forums’ efficacy, and usefulness of blogs.
- Surveys are now a thing of past.
- Tracking user behavior is limited in various ways, for various reasons.
- Doing such market research is relatively costly.
- Face-to-face customer engagement is a bit formal and restricted media for open feedback.
Social and crowd-sourced lists are a great tool for all the above use cases and then some more. While lists have always been around and ranks and ratings have always been part of the websites, but these have not been so prominent, so user-friendly, never had such a large user base, and never went social.
List.ly has overcome all these shortcomings in a great way. Here’s a great example of list.ly seeking wish list items from the community!